Consumers maintain all rights guaranteed by law, and shall not lose these
rights solely because they are the recipients of services. These include
the right to vote and the freedom of religion.
have a right to services without discrimination
because of sex, race, national origin, religion, or disability.
Consumers have a right to adequate and humane services provided in a
clean, healthy, and safe environment.
have a right to be treated in a manner that is not psychologically,
physically, or verbally abusive. Corporal punishment, seclusion, and
exploitation are prohibited.
Consumers are guaranteed all rights afforded in Chapter 2 of the Illinois
Mental Health and Developmental Disabilities Code [405 ILCS 5].
Consumers have a right to refuse services and to refuse to participate in
research. All consumers must be informed of the consequences, if any,
should they refuse.
Consumers have a right to appeal a refusal of services. The program
coordinator is responsible to assist the consumer, if needed, during the
Consumers have a right to receive medical treatment. Unless restricted by
court order, they also have the right to refuse medical treatment,
medication, or chemical restraints.
Consumers have a right to participate in the development of the individual
habilitation plan. This includes the composition of the service teamand coordination of concurrent services
The consumer (or guardian) must give informed consent before restrictive
procedure may be included in the plan. Mechanical restraints,
seclusion, and time-out shall
not be used by Elm City. Time-out is defined as seclusion in a locked
Consumers have a right to confidentiality as
outlined in the Mental Health and Developmental Disabilities
Confidentiality Act [740 ILCS 110]and
the HIPAA regulations. A system of controlled access to consumer records
shall be maintained. No information about the consumer shall be released
to persons outside the agency without the written permission of the
consumer or guardian. A legally competent consumer, a consumer with a
guardian, or a guardian of an ECC consumer may review the information
contained in the case file.
Consumers have a right to a grievance procedure. Details of this procedure
are outlined in consumer handbooks and is detailed in the Grievance
Procedure for Eligible Persons.
Consumers have a right to unimpeded access to:
and Family Members,
of Department of Human Services,
100 S. Grand Ave E,
Springfield, Illinois 62762,
Help Line:1-800-843-6154, 1-800-447-6404 TTY
of Inspector General 1-800-368-1463,
Elm Cityís Human Rights Committee,
Guardianship and Advocacy Commission,
Pine Cottage, 4500 College Avenue,
Alton, Illinois 62002
618/474-5503 or after hours 217/785-0645,
for Equality, P.O. Box 267, Springfield, Illinois 62705 1-800-537-2632.
person shall be excluded, suspended, discharged, or have services reduced
for exercising his/her rights.
restricted by court order, consumers may manage their own money. If
authorized by a consumer, requested by a consumer, recommended by the
interdisciplinary team and approved by the Admissions and Program Advisory
Council, an Elm City employee may assist with money management or serve as a consumer's
have a right to private and uncensored communication. At Elm City
residential facilities, the program coordinator shall be responsible to
ensure that unimpeded methods of communication by phone, mail, and
personal visits are available to all residents.
residing in Elm City residential facilities are entitled to a reasonable
amount of space in which to keep personal possessions.
Personal property shall be restricted only for items which may be a danger
to others, or which may be a safety concern.
have a right to receive a commensurate wage for
work performed. In Elm City residential facilities, household tasks are
considered to be part of the training and independent living, and are not
have a right to select and purchase their own clothing. However, it is
expected that grooming and dress will be appropriate to the situation.
Dress must meet safety standards in the production setting.
in Elm City residential facilities have a right to plan personal
activities, and are encouraged to develop positive relationships and
support systems within the community.
in Elm City have the right to services without fear of retaliation or
a consumerís rightsmust be restricted,
the clinical record must document what right was restricted, why, how long
the restriction will last, and what staff must do to verify the
restriction was met. Restricted rights must be reviewed every 30 days and
reinstated as soon as possible. In addition, the consumer, parents/family,
guardian, and any agency designated by the consumer or the consumerís
representative will be notified of the restriction. All restriction of
rights will be reviewed by the Human Rights Committee.
If a consumer or a staff member believes that a human rights violation has
occurred, the program coordinator or designee shall be notified immediately.
A written report shall be prepared by the coordinator and sent to the
President/CEO within three working days of being notified of the incident.
The report shall include the date, the nature of the alleged violation, the
names of those involved, and the remedy requested. The President/CEO shall
render a decision within ten working days of receipt of the report. The
President/CEO's decision shall be final. The President/CEO shall inform Elm
City's Human Rights Committee of any complaints involving individual rights
violations, and any corrective action taken.